Last updated: 20 March 2026
1. Introduction
H.T Electrics and Solar (ABN 47 842 673 104, “we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website or engaging our services, you agree to the collection and use of information as described in this policy.
2. What Information We Collect
We may collect the following personal information:
- Contact details — name, email address, phone number
- Service enquiry details — the type of service you're interested in, property details, and any information you include in your message
- Usage data — IP address, browser type, pages visited, and time spent on our website
We only collect information that is reasonably necessary for our functions and activities. You are not required to provide personal information to browse our website, but we cannot process a service enquiry without your contact details.
3. How We Collect It
We collect personal information in the following ways:
- Contact form — when you submit an enquiry or request a quote via our website
- Direct communications — when you contact us by phone, email, or in person
- Analytics — we use privacy-focused analytics to understand how visitors interact with our website. Our analytics tool does not collect personally identifiable information and does not use cookies. No data is shared with third parties for advertising purposes.
4. How We Use Your Information
We use your personal information to:
- Respond to your enquiries and provide quotes
- Deliver and manage the services you engage us for
- Send service-related communications (e.g. appointment reminders, completion notices)
- Improve our website and services
- Comply with legal obligations
We will not use your information for direct marketing without your consent, and you may opt out at any time.
5. Disclosure to Third Parties
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service providers — such as email or scheduling platforms, who assist us in operating our business and are bound by confidentiality obligations
- Government bodies — where required by law, such as reporting to the Clean Energy Regulator or Energy Safe Victoria
- Legal or regulatory authorities — if required by law or to protect our legal rights
6. Data Storage & Security
Your personal information is stored securely in Australia. We take reasonable technical and organisational steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
While we take these precautions, no data transmission over the internet is completely secure. We cannot guarantee the absolute security of information you transmit to us.
7. Your Rights Under the APPs
Under the Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you
- Correct inaccurate, incomplete, or out-of-date information
- Request deletion of your information, where it is no longer needed for the purpose it was collected
To exercise any of these rights, please contact us at hello@htelectricsandsolar.com.au. We will respond within 30 days.
8. Complaints
If you believe we have breached the Australian Privacy Principles, please contact us first at hello@htelectricsandsolar.com.au. We will investigate and respond within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “last updated” date. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.
10. Contact Us
For any privacy-related questions or requests, please contact us:
- Email: hello@htelectricsandsolar.com.au
- Phone: 0401 007 310
- Address: 18 Tamar Road, Springvale South, VIC 3172